Shipping

Welcome to the ER Wigs Shipping & Tracking page. We are committed to processing your order carefully and helping your package arrive safely.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number by email. You can use this tracking number to check the delivery status of your package.

What to Do if You Cannot Track Your Order

1. Contact ER Wigs Support

If your tracking number is not working, please contact our customer service team so we can help verify the shipping information for you.

2. Check With the Carrier

Sometimes carriers need extra time to update tracking details. If your package does not appear in the system immediately, please wait and check again later or contact the carrier directly.

3. Use the Order Tracking Page

You may also use the order tracking feature on our website to view the latest available shipment updates.

Shipping Information

Shipping Methods

ER Wigs ships orders through reliable carriers such as FedEx, DHL, USPS, or other available shipping partners depending on your location and order type.

Delivery Time

Total delivery time includes both processing time and shipping time.

Processing Time: After your order is placed, we usually need time to prepare, inspect, and pack your items before shipment. If there is any issue with your shipping information, our customer service team will contact you.

Shipping Time: Shipping time may vary depending on your country or region, the selected shipping method, holidays, weather conditions, customs processing, and carrier delays. Estimated delivery time may be shown at checkout when available.

Important Notes for Smooth Delivery

Delivery Days: Orders are usually delivered on business days, Monday through Friday.

Accurate Address: Please make sure your shipping address is complete, correct, and accessible before placing your order.

Phone Availability: Please keep your phone available, as the carrier may contact you for delivery coordination.

Signature Requirements: Some packages may require a signature upon delivery depending on the carrier, destination, or shipping method.

Shipping Responsibility Breakdown

Scenario	Responsibility
Incorrect shipping details or undeliverable address	Customer
Customs duties, taxes, or import fees in the destination country	Customer
Delivery delays caused by address changes requested by the customer	Customer
Order cancellations or returns for personal reasons	Customer

Shipping Insurance & Refund Policy

Refund Before Shipment: If your order is cancelled before it has been processed or shipped, we will issue the eligible refund to your original payment method.

Refund After Shipment: If the order has already been shipped, refund eligibility will depend on the order status and the reason for cancellation or return. Please contact our support team for assistance.