ABOUT US AND THE DATA CONTROLLER
ER Wigs is a trading brand operated by IEASY MEDIA CO., LIMITED, a company incorporated in Hong Kong.
This Privacy Policy describes how IEASY MEDIA CO., LIMITED (“ER Wigs,” “we,” “us,” or “our”) collects, uses, discloses, stores, and otherwise processes your personal information when you visit everrealwigs.com, purchase our products, contact us, or otherwise use our services.
For the purposes of applicable data protection laws, IEASY MEDIA CO., LIMITED is the data controller responsible for the personal information collected through this website, unless otherwise stated.
Legal company name: IEASY MEDIA CO., LIMITED
Trading name: ER Wigs
Business address: UNIT 1307, BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI, KLN HONG KONG, 000000
Customer service email: luckyye888134@gmail.com
Telephone: 13310881840
At ER Wigs, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and process your personal information.
Collection and Use of Personal Data
Personal data is information that can be used to directly or indirectly identify you. It also includes data linked to other information that can identify you. Personal data does not include data that has been irreversibly anonymized or aggregated in a way that prevents us from identifying you.
Security and Privacy Protection
We adhere to the principles of legality, fairness, and transparency. We collect only the minimum amount of data necessary for specific purposes and take technical and administrative measures to protect data security. We use personal data to verify accounts and user activities, promote security, monitor fraud, and investigate any suspicious or potentially illegal activity or violations of our terms or policies. This processing is based on our legitimate interest in ensuring the safety of our products and services.
What Personal Data We Collect
1. Data You Provide:
We collect personal data you provide when you use our products and services or otherwise interact with us (such as creating an account, contacting us, participating in an online survey, or using our online help tools). If you make a purchase, we collect personal data related to the purchase, including payment data (such as credit or debit card information), account authentication details, as well as billing, shipping, and contact information.
2. Data About Your Use of Our Services:
When you visit our websites, we may collect data about the type of device you use, your device's unique identifier, your device’s IP address, your operating system, the type of internet browser you use, usage information, diagnostic data, and location data (such as GPS or IP address) related to the devices you use to access our products and services.
How We Use Your Personal Data
Generally, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements and services, and to protect both our interests and your safety.
1. Providing, Improving, and Developing Products and Services:
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes data analysis, research, and audits. This processing is based on our legitimate interest in offering products and services and ensuring business continuity. If you enter a contest or other promotion, we may use the personal data you provide to manage those programs.
2. Communicating with You:
With your prior express consent, we may use your personal data to send marketing communications related to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive marketing emails, please contact us to opt-out. We may also use your data to respond to your inquiries.
Use of Cookies
Cookies are small text files used to store information on web browsers. Cookies are widely used to store and retrieve identifiers and other data on devices like computers, phones, and tablets. We also use other technologies such as device identifiers and software for similar purposes. In this policy, we refer to all of these technologies as "cookies."
We use cookies to provide, protect, and improve our products and services, including personalizing content, offering advertisements, measuring ads, analyzing user behavior, and improving security. The specific cookies we use may vary depending on the websites and services you access.
Disclosure of Personal Data
We share certain personal data with strategic partners that help us deliver our products and services, or assist us in marketing to customers. We only share personal data with these companies to help improve our services and products; your data will not be shared with third parties for their marketing purposes without your prior express consent.
SERVICE PROVIDERS AND PAYMENT PROCESSING
We use third-party service providers to operate our website, process payments, fulfill orders, prevent fraud, communicate with customers, and improve our services.
These service providers may include:
• Shopify, which provides our ecommerce platform, website hosting, checkout, order management, and related services;
• payment service providers, including Airwallex and PayPal, where available at checkout;
• banks, card networks, payment gateways, fraud prevention providers, and identity verification providers involved in authorizing and processing transactions;
• shipping carriers, warehouses, fulfillment partners, customs agents, and logistics providers involved in delivering orders;
• customer support, email, analytics, advertising, and website performance providers that we use to operate and improve our business.
When you select a payment method, certain personal information, including your name, contact information, billing address, transaction amount, device information, and payment-related information, may be submitted directly to the applicable payment provider.
Payment providers process personal information in accordance with their own privacy policies and legal obligations. We encourage you to review the privacy policy of the payment provider you choose.
We disclose personal information to these providers only to the extent reasonably necessary for them to perform services on our behalf, process your transaction, prevent fraud, comply with legal obligations, or protect the rights and security of our customers and business.
Data Disclosure, Storage, and Processing
INTERNATIONAL DATA TRANSFERS
Because we operate an international ecommerce business and use service providers located in different countries and regions, your personal information may be transferred to, stored in, or processed outside the country or region in which you reside.
These countries or regions may have data protection laws that differ from those in your place of residence.
Where required by applicable law, we take reasonable steps to ensure that appropriate contractual, organizational, or other safeguards are used when personal information is transferred internationally.
1. Legal Compliance:
We may be required to disclose personal data due to legal obligations in the European Economic Area (EEA) or the country of your residence. If you reside in the EEA, our processing of your personal data is legitimized as required by the General Data Protection Regulation (GDPR), particularly Article 6(1), for consent-based processing.
2. Business Transfers:
In the event of a merger, reorganization, acquisition, joint venture, transfer, or sale of all or part of our business, including in the case of bankruptcy, we may transfer your personal data to the relevant third parties. We may also disclose personal data to protect our rights, enforce our terms and conditions, investigate fraud, or safeguard our operations or users.
3. Legal and Security Requirements:
We may be required to disclose personal data in response to legal obligations, litigation, or government requests, or when necessary for national security, law enforcement, or other public interests.
Children’s Privacy
Our products and services are intended for adults. Therefore, we do not knowingly collect, use, or disclose personal data from children under the age of 16. If we discover that we have collected data from a child under 16, we will take steps to delete that data. Please contact us immediately if you become aware that a child under 16 has provided us with personal data.
Your Rights
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data we collect. You may also restrict or object to the further processing of your personal data at any time. You have the right to receive your personal data in a structured, commonly used format and may lodge a complaint with the relevant data protection authority. If necessary, we may ask for verification of your identity before processing these requests.
Third-Party Websites and Services
Our websites, products, and services may contain links to third-party websites or allow access to third-party products and services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies before engaging with their services.
Data Security, Integrity, and Retention
We implement reasonable technical, administrative, and physical security measures to safeguard your data and prevent unauthorized access. We will retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
Changes to this Privacy Policy
We may periodically update this Privacy Policy to reflect changes in technology, industry practices, or regulatory requirements. By continuing to use our products and services after the revised Privacy Policy is published, you accept the updated terms. If you do not agree with the changes, please stop using our services and contact us to close your account.
GOVERNING LAW
This Privacy Policy is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
Any dispute arising out of or in connection with this Privacy Policy or our handling of personal information shall be subject to the jurisdiction of the courts of Hong Kong.
Nothing in this Privacy Policy limits any mandatory privacy, data protection, or consumer rights that cannot lawfully be excluded under the laws applicable to an individual.
CONTACT US
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we process your personal information, please contact us:
Legal company name: IEASY MEDIA CO., LIMITED
Trading name: ER Wigs
Business address: UNIT 1307, BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI, KLN HONG KONG, 000000
Privacy and customer service email: luckyye888134@gmail.com
Telephone: 13310881840
We may request information reasonably necessary to verify your identity before responding to a request to access, correct, delete, or otherwise exercise rights relating to personal information.